Returns & Refunds Policy – Islamic Book US
We want every customer to feel satisfied with their purchase. If you are not completely happy with your order, our team is here to help.
Returns
We accept returns for both defective and non-defective items.
Exchanges
Exchanges are also accepted for eligible products.
Return Eligibility
We offer a 30-day return period. You may request a return within 30 days of receiving your order.
To qualify for a return:
- The item must be unused and in brand-new condition
- The item must be returned in its original packaging
- Proof of purchase, such as a receipt or order confirmation, is required
Return Method & Shipping Costs
All returns must be sent by mail.
Customers are responsible for return shipping fees and purchasing return labels.
If the item arrives damaged, defective, or incorrect, we will cover the return shipping costs.
Restocking Fees
We do not charge any restocking fees.
Refund Process
After we receive and inspect the returned item:
- Refunds will be processed within 7 business days
- Refunds will be issued to the original payment method used for the purchase
How to Start a Return
To begin a return request, please contact us at:
Please include the following information:
- Your order number
- The reason for the return
- Photos of the item, if the product is damaged or defective
Our support team will review your request and send you the return instructions.